VASEO – Shipping Policy

1. Order Processing

At VASEO, all our clothing is made to order through our production and fulfilment partner, Tapstitch.

Once your order has been placed and payment confirmed, it will be sent for production.

Please allow time for manufacturing before your order is dispatched.

2. Production Times

Production times can vary depending on the product and order volume.

As our products are made to order, they are not held as ready-to-ship stock.

We aim to keep customers informed of any significant delays.

3. Shipping and Delivery

Once production is complete, your order will be dispatched using the available delivery service.

Delivery times depend on your location, shipping method and postal provider.

Estimated delivery dates are not guaranteed.

4. Shipping Destinations

VASEO aims to offer delivery to the destinations available at checkout.

Available shipping destinations, costs and delivery options will be displayed during checkout.

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Where applicable, these charges are the customer's responsibility unless otherwise stated at checkout.

5. Tracking Your Order

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow time for tracking information to become active with the delivery provider.

6. Delays and Delivery Issues

Although we work hard to ensure orders arrive within the estimated delivery period, delays can occasionally happen due to production, postal services, customs or circumstances outside our control.

If your order has not arrived within the expected timeframe, please contact us and we will investigate.

VASEO remains responsible for meeting its legal obligations regarding delivery.

7. Incorrect Delivery Information

Please ensure your delivery address and contact details are correct when placing an order.

If you notice an error, contact us as soon as possible. Once an order has entered production or been dispatched, changes may no longer be possible.

8. Lost or Damaged Orders

If your order arrives damaged or appears to be lost, please contact us with your order number and any relevant photographs or information.

We will investigate the issue with our fulfilment and delivery partners and arrange an appropriate resolution.

9. Contact

For all shipping and delivery enquiries, please contact VASEO through the contact details provided on our website.