Refund processing

VASEO – Returns & Refunds Policy

At VASEO, we take pride in offering premium clothing, quality products and excellent customer service.

All VASEO products are made to order through our production partner, Tapstitch.

1. Returns – Change of Mind

If you change your mind about your purchase, you have the right to cancel most online orders within 14 days of receiving your goods under UK consumer law.

Please contact us within 14 days of receiving your order to notify us that you wish to cancel.

You will then have a further 14 days to return the goods.

Items should be returned in their original condition, unworn and with original packaging where reasonably possible.

Customers are responsible for return postage costs when returning unwanted items, unless otherwise agreed.

2. Faulty or Damaged Items

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible.

Please provide:

• Your order number.

• A description of the problem.

• Photographs showing the issue, where applicable.

We will investigate and arrange an appropriate resolution, which may include a replacement or refund.

You will not be responsible for return postage costs for valid faulty or incorrect item claims.

3. Made-to-Order Products

VASEO products are manufactured after an order is placed.

Although our products are made to order, this does not automatically remove your statutory cancellation or return rights.

Personalised or custom-made products may be subject to different cancellation rules where the law permits.

4. Refunds

Approved refunds will be issued to the original payment method.

Where a statutory refund is due, it will be processed within the applicable legal timeframe.

5. Exchanges

If you require a different size or product, please contact us.

Exchanges are subject to product availability and applicable consumer rights.

6. Contact Information

For all returns, refunds and order enquiries, please contact VASEO through the contact details provided on our website.

Please include your order number so we can assist you as quickly as possible.

7. Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer protection legislation, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.